Parly Assist - The world’s smartest conversation engine
At the heart of Parly is a Natural Language Processing Engine that listens and understands. That’s why Parly Assist, our stand-alone conversation engine, can deliver the right response every time.
Parly Assist can be used wherever the customer interacts with your business:
Handle frequently asked customer service questions
Enable customers to check on their account, track deliveries, or amend orders through a ‘conversational’ interface
Support purchases through any common communication channel
How parly works
Parly Assist delivers meaningful, helpful responses to customer service interactions, across multiple channels and multiple languages.
Deploy
Parly can be installed alongside almost any existing infrastructure without requiring any re-engineering of your existing systems and processes.
Educate
We upload your knowledge to the Parly platform, match that knowledge to common requests, and suggest alternative phrasings for those queries so you’ll deliver an accurate response as often as possible.
Integrate
Parly integrates with your own backend systems to ensure we can provide details relating to specific orders, transactions or accounts automatically.
Interact
Parly supports almost every interaction channel there is. From web chat through Twitter, Facebook Messenger, Email, WhatsApp, IVR/voice calls Alexa and more. However your customers want to interact, we’re there.
Analyse
Parly comes with an intuitive UI that reports on the volume of queries handled, the success rate of those responses. We also report on types of queries so you can tell what your business is doing well - and what needs to change.
Optimize
We log every interaction and enable your staff to grade both the accuracy of Parly’s understanding and the helpfulness of the response. Then, like a member of your team Parly learns over time and continues to improve and optimise.
Multi-Language Support
If you are working in multiple languages, Parly translates all queries automatically into English but delivers responses in the language of the customer as previously uploaded to the CMS within the platform.
Seamless Integration With Existing Processes
If Parly’s initial answer is rejected by the user, we revert to an alternative approach and provide the customer with a list of potential topics that may provide the information they are looking for. If this fails, Parly hands over to a staff member to continue the conversation.
Deliver Rich Media Content
Parly supports the delivery of images, video and other forms of rich media within replies, so you don’t have to solely rely on text to get your message across
Part Of An Integrated Customer Communications Platform
Parly Assist is one element of the Parly Engage Communications platform. Parly Engage provides an entire ecosystem around the Parly Conversational AI engine and supports:
Single view of all comms across all channels
AI ‘suggested responses’ provided within the dashboard for agents
Intelligent load balancing and distribution of queries based on the skills and experience of individual agents
Detailed cross channel analytics and performance metrics
Arrange A Demo
Want to see Parly in action? Get in touch below and see real conversational AI for yourself