Parly For The Insurance Industry
Conversational AI providing exceptional Self-Care
Excellent customer care is one of the best methods of marketing a brand. In the Insurance world, where customer engagement is quite intense and sometimes complicated. Parly enables customers to self-service their policies and quotations providing almost instant responses to their queries.
Give Customer what they want
Customers want to be able to talk to Insurance Providers and get meaningful responses, in whichever channel they choose. Whether asking for advice, renewing a policy, or making a payment, without waiting in line, or dealing with cumbersome non-intuitive processes.
Retain
Guiding and assisting customers through the quotation process maintaining their engagement and reduce drop off rate
Obtain
Generating leads - launch an Insurance Bot by SMS to the customer for quotations or renewals
Engaging prospects who have generated a quote to move to purchase cycle and buy
Optimise
Assisting customers with payment details, document upload, claims, and FAQ
Automate monotonous tasks, introduce more efficiency
Providing AI assisted livechat to customer service teams
Deliver
Reduce the volume of calls to the contact centre
Provide self-service and greet your customers 24x7
Increase conversion to buy
Prompt the customer to take the next step
Insurance websites by their nature are required to extract a lot of information from their customers, causing them to drop off during the quotation process. By integrating Parly into the customer journey, Parly can judge the sentiment of the customer and prompt them to continue the journey and provide the necessary assistance to complete the process.
Customers don’t always understand the policy and its language and are nervous of hidden clauses, complex terms and conditions and fear purchasing something that they didn’t intend to buy. This makes it more difficult for Insurance Providers to sell their policies. Insurance providers can use Parly to overcome these commonly faced challenges to build better relationships with their policyholders. Parly can remember customers preferences and can make recommendations based on those preferences.
If a customer needs to switch between an AI and a human business agent, Parly provides a seamless customer experience, whilst providing the agent details of customer interaction with the chatbot, in addition to an AI to provide additional context aware support for the agent.
Conversational AI is becoming the industry norm
Unfortunately, human customer service agents can only attend to a finite number of inquiries in a working day. This is where conversational AI steps in. Parly is capable of holding thousands of customer conversations per minute which drastically reduces the pressure on their human counterparts, freeing live agents to handle some of the customers more difficult problems.
64% of internet users say 24-hour service is the best feature of chatbots. Companies will save 2.5 billion customer service hours using conversational AI by the end of 2023.
Conversational AI, will have a highly disruptive impact on insurance claims management, leading to cost savings of almost $1.3 billion by 2023, across motor, life, property and health insurance, up from $300 million in 2019
Business & Consumer Evolution Towards Conversational AI
Conversational AI, via chatbot or voice assistants drive a new breed of intelligent, context aware CX, providing the capability of reaching the desired task quickly, & cleanly, while providing the ability to multitask.
Benefis Realised
Sources Of Trust. Product Recommendations
New Demographics – Instant response, Chatbots, Social & Livechat
Operating through both traditional & social channels, Parly is there to serve existing generations of customers in addition to the next generation.
74 percent of Gen Z admit that communicating in person or by phone doesn’t come naturally to them. Gen Z users have proven to be early adopters of the faster, simpler, and more engaging messaging communication channels offered by conversational bots.
Always Getting Smarter
Parly learns and provides more contextually relevant content. “Always Getting Smarter”, perpetually increasing in intelligence from user interactions and insurance data. Parly can answer up to 80% of standard queries.
Customer Queries
Business Continuity
Covid-19 has changed the way many organisations will do business in the future. Business continuity planning is essential and the risk of an organisation loosing or reducing its contact centre or customer services staff through Covid-19 is now a reality.
Parly is designed to phase in high volumes of customer conversations immediately. A recent example with one of our large customers saw a 10- fold increase in traffic, from tens of thousands of queries per day to hundreds of thousands of queries per day, in 24 hours due to a Covid-19 event.
Parly, A Complete Communications Journey
Parly manages customer journeys from start to finish, in any channel and any language within the higher education domain.
Parly Assist
Parly Assist delivers outstanding, natural responses to customer interactions of all types, in whichever channel your customers want to use. It automatically learns over time to become a domain expert, and continually improves the responses it delivers. Parly integrates with corporate and third party systems for a higher degree of customer completion.
Parly Engage
Parly Engage is an integrated platform that delivers live interactions from every channel to agents within a single UI, while integrating with enterprise systems for simplified end to end execution.
Domain experts are no longer limited to responding on a single channel, but can instead deliver great experiences to all.