Connecting Your Users To The Data, Service, Chatbot Or Human Agent They Require
Features | Parly Assist (Natural Language Chatbot) | Parly Engage (Realtime P2P Livechat) |
---|---|---|
Powered By Mutliple AI Natural Language Processing Engines | ||
Multilingual NLP Understanding | ||
Predictive Autocomplete | ||
Web Client Integration | ||
Call Centre Integration | ||
Social Client Integration | ||
SMS Channel Integration | ||
IVR Integration | ||
IVR Realtime Conversation Transcription | ||
AR/VR Integtration | ||
Voice Assistant Integration | ||
Client Integration via Rest API | ||
IOS & Android SKD support | ||
Inbuilt Content Management System | ||
Third Party Content Management System Integration | ||
Perpetual Learning AI | ||
Offload to Additional Livechat Platforms | ||
Realtime Business Intelligence Analytics | ||
External Business Intelligence Platform Integration | ||
Single View Agent / Case Statistics & Reporting | ||
Realtime Customer Agent AI Assistance. | ||
Low Risk Roleout & Realtime AI Controls | ||
NPS / CSAT Feedback Collection | ||
IDP & OAuth2 Support | ||
Customer Case Management | ||
External Case Management Platform Integration | ||
Case & Conversation Search | ||
Rich Multimedia Content Support | ||
Handoff From Parly Assist with Conversation History. | ||
Message Attachment Exchange. | ||
Multilingual Customer Conversation Support & Auto Language Identfication | ||
Machine Learning Driven Intelligent Case Routing | ||
Agent Case Transfer | ||
Team, Agent & Organisation Management | ||
Inbuilt Gamification Platform |