Parly for Health Care
Conversational AI providing GP patient assistance
Covid-19 has created an unprecedented demand on health care workers
Covid-19 has changed the way National Health Systems and GP’s will operate in the future.
Organisations that have a tight digital transformation strategy will benefit the most, digital health has gone from a "nice to have" to a must have.
A Medical professionals time has become evermore precious
Conversational AI offers strong potential for curated information. With Parly, the information can be customized to the needs and symptoms of the individual.
In operation with general practitioners, Parly is enabling patients to interact with health care services more efficiently through a combination of proactive conversational AI and integration with IVR systems.
Embedded in the patient interaction process
Parly operates in the current covid-19 landscape to
improve productivity while being overwhelmed by COVID
anticipate calls related to mental health, domestic abuse and postponed elective procedures
manage the volume of inbound consultations to a GP practice (as GP capacity decreases the length of time on hold for a patient becomes a challenge)
Current Impact On General Practitioners
Short Term
GP’s need to improve productivity while being overwhelmed by COVID. Lower priority phone calls to a GP, solely for COVID, average 1.53 hours per day rising to 1.88 hours per day as practice capacity is reduced by 24.7% to staff the 44 Hubs nationwide. All patient routing to hubs is via GP’s. This does not incorporate ‘normal’ low priority calls or visits.
Medium Term
Doctors anticipate calls related to mental health, domestic abuse and postponed elective procedure diagnosis will increase significantly post COVID 19. 33,900 people searched for the keywords stress or anxiety or depression in April 2020 on the .ie domain.
In the previous recession, there were 476 more male and 85 more female suicide deaths and 5029 more male and 3833 more female self-harm presentations to hospital in 2008-12 than if pre-recession trends had continued.
Long Term
It is estimated that 20-30% of GPs are due to retire within the next 3-5 years, medical authorities are continually challenged to find replacements.
As the volume of inbound calls to a GP practice increases, and GP capacity decreases the length of time on hold for a patient becomes a challenge.
Conversational AI is becoming the industry norm
Unfortunately, human customer service agents & healthcare front line workers can only attend to a finite number of inquiries in a working day. This is where conversational AI steps in. Parly is capable of holding thousands of patient conversations per minute which drastically reduces the pressure on their human counterparts, freeing healthcare workers to handle some of the patients more difficult problems.
Healthcare Chatbots Market could achieve a valuation of USD 705.20 million by 2025 Healthcare Chatbots Market could grow with 21.10% CAGR during the forecast period of 2018 to 2023.
Business Insider Intelligence estimates that up to 73% of healthcare admin tasks could be automated by Conversational AI, and the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023.
New Demographics – Instant response, Chatbots, Social & Livechat
Operating through both traditional & social channels, Parly is there to serve existing generations of patients in addition to the next generation.
74 percent of Gen Z admit that communicating in person or by phone doesn’t come naturally to them. Gen Z users have proven to be early adopters of the faster, simpler, and more engaging messaging communication channels offered by conversational bots.
Always Getting Smarter
Parly learns and provides more contextually relevant content. “Always Getting Smarter”, perpetually increasing in intelligence from user interactions and insurance data. Parly can answer up to 80% of standard queries.
Customer Queries
Business Continuity
Covid-19 has changed the way many organisations will do business in the future. Business continuity planning is essential and the risk of an organisation loosing or reducing its contact centre or health services staff through Covid-19 is now a reality. Parly is designed to phase in high volumes of conversations immediately. A recent example with one of our large customers saw a 10- fold increase in traffic, from tens of thousands of queries per day to hundreds of thousands of queries per day, in 24 hours due to a Covid-19 event.
Parly, A Complete Communications Journey
Parly manages customer conversational journeys from start to finish, in any channel and any language within the higher education domain.
Parly Assist
Parly Assist delivers outstanding, natural responses to customer interactions of all types, in whichever channel your customers want to use. It automatically learns over time to become a domain expert, and continually improves the responses it delivers. Parly integrates with bespoke and third party systems for a higher degree of completion of frontline needs.
Parly Engage
Parly Engage is an integrated platform that delivers live interactions from every channel to frontline agents within a single UI, while integrating with healthcare systems for simplified end to end execution.
Domain experts are no longer limited to responding on a single channel, but can instead deliver great experiences to all.