Vision Ireland, formerly known as the National Council for the Blind of Ireland (NCBI), embarked on a mission to enhance digital inclusion and accessibility for individuals with visual impairments. With support from Rethink Ireland during the COVID-19 pandemic, Vision Ireland leveraged Amazon Web Services (AWS) and collaborated with Cation Consulting to develop an innovative Alexa skill called myNCBI Smart Hub. This voice-controlled app provides valuable resources and services to visually impaired individuals in Ireland, ranging from accessing information about their condition to practical support for daily living.

Working with AWS Conversational AI & Amazon Connect Delivery Partner Cation Consulting and by continually monitoring and improving claim management processes using Amazon Connect & AWS Conversational AI services, SBS can enhance call quality through AI driven analytics, while providing an intuitive self-service for both policy holder and insurance agency callers, backed by journey and experience metrics for continual and progressive product enhancement.

Cation Consulting, an AWS Conversational AI and Amazon Connect Partner, has announced the launch of its dedicated call centre to provide support to businesses operating Amazon Connect.

Ryanair partnered with AWS and Cation Consulting to optimize Crew Control Operations, achieving a significant reduction in call time, faster case resolution, and enhanced crew satisfaction. The 4-week implementation, built on Cation's AWS Native Parly Platform, showcased the collaboration's agility. Addressing the challenge of Crew Control Operations, Cation leveraged AWS services for streamlined processes and empowered crew control operators. AWS's scalability and reliability were crucial in realizing benefits such as improved operational efficiency, rapid responses to external events, and substantial cost savings.

On Global Accessibility Day, May 19th, NCBI, National Council for the Blind of Ireland, announced the launch of myNCBI Smart Hub on Alexa, the very first innovative voice-based platform of its scale within the charity sector. The platform allows voice service users and their families access to the latest information on sight loss and a full suite of features.On Global Accessibility Day, May 19th, NCBI, National Council for the Blind of Ireland, announced the launch of myNCBI Smart Hub on Alexa, the very first innovative voice-based platform of its scale within the charity sector. The platform allows voice service users and their families access to the latest information on sight loss and a full suite of features.

To provide a future proof framework for the NCBI team, the platform was bootstrapped with Parly, Cation Consultings conversational AI platform. This enabled the rapid delivery of fundamental components to build a complete conversational system to support a wide range of user features; and a management platform; which allows for the realtime, cross-platform, integrated management of users, services and content.

NCBI, National Council for the Blind of Ireland, has today announced the launch of myNCBI Smart Hub Skill on Alexa and Google Home, the very first innovative voice-based platform of its scale within the charity sector. “The myNCBI Smart Hub is not built to be used just by NCBI. The NCBI Labs technology team developed this concept to be completely white labelled and so that it can be implemented across multiple charities cheaply and quickly. We also chose to partner with Irish-based Cation Consulting as the AWS Conversational AI Partner who worked with our team to enable us to deliver our services in an easy-to-use conversational manner for our service users.”

When Irish insurer 123.ie wanted to create a more convenient process for onboarding motor insurance customers, it turned to Cation Consulting and AWS. By providing real-time automation of customer document processing and launching an AI chatbot assistant, 123.ie can serve customers 24/7 and process motor insurance policies in minutes, instead of hours or days.

Cation Consulting’s Conversational AI, Parly, assisting Ryanair’s Customer Services during Covid-19.