Parly For Travel & Tourism
Empowering Customer Engagement
Conversational AI providing exceptional Self-Care
Native multi-lingual, omni-channel and AI driven ability, provides almost instant responses to customer queries & complements the online sales and support processes providing an integrated customer experience.
Beyond Intelligent, Next Generation Call Centre Delivery
With Amazon Connect
An IVR with intelligent content generation and systems integration is a powerful solution that offers numerous benefits to both customers and enterprises.
For customers, it provides a seamless and intuitive self-service experience by delivering personalized and relevant information in a natural language. This not only improves customer satisfaction but also reduces call volume and handling times, resulting in cost savings for the enterprise."
Natural Language Processing & Generative AI and system integrations can enhance customer experience in several ways.
AI can improve the accuracy and efficiency of customer service by automating common inquiries and providing personalised responses. This can save customers time and reduce the frustration of dealing with an IVR system.
Generative AI can enhance the personalisation of customer interactions by using customer data and behaviour to provide tailored recommendations and solutions.
In addition, integrating with other systems, such as CRM and marketing automation platforms, generative AI can provide a more seamless and interconnected customer experience. This can help businesses better understand their customers and provide more relevant and engaging interactions.
Ryanair, A Case Study
Ryanair, The Challenge
Ryanair required real-time, intelligent, complementary support for its extensive customer base across Europe supporting multiple languages; English, Italian, Spanish, French, German, Polish across traditional, social and messaging channels.
Another key objective was to improve Ryanair’s customer’s experience by offering 24/7 support and reduce low complexity queries in order to free up Customer Care agents to spend more time answering more complex queries.
Ryanair also required the ability to use AI technology to help support customers during times of flight disruption, such as Air Traffic Controller strike or weather disruption, which may in turn impact the customer.
One of the core goals for Ryanair was to allow for platform management by the customer services team without regular requirement for lengthy professional service engagements.
Ryanair, The Results
At Ryanair, Parly is processing tens of thousands of customer conversations daily, thus providing significant cost savings, supporting rapid growth, reducing customer abandonment, and increasing customer satisfaction and experience.
Questions that passengers have, such as, baggage allowances, check-in processes and general “what and how questions”, are being effectively handled by the Parly platform.
Parly is “Always Getting Smarter”, perpetually increasing in intelligence from customer interactions and Ryanair customer service guidance.
Delivering Multichannel, Multilingual Conversational AI To Europes Largest Airline
Ryanair is Europes #1 Airline, fast moving and always innovating. Ryanairs latest Customer Improvements Program puts Multilingual, Multichannel conversational AI at the forefront of the customers experience, powered by Parly. Read the case study here.
Leverage Generative AI for Ancillary Sales
Parly, powered by AWS enables the rapid creation and deployment of conversational AI products for the travel and tourism industry. Parly uses AWS cloud services to provide scalable and reliable solutions for various use cases, such as customer service, booking, recommendation, and personalisation. Parly also integrates with third-party providers of ancillary products, such as insurance, car rental, and activities, to offer a comprehensive and seamless travel experience for customers.
Parly is a platform that optimizes the use of large language models for the generation of conversational AI products in the travel and tourism industry. Parly uses AWS cloud services to provide scalable and reliable solutions that can handle various use cases and scenarios.
Parly also integrates with ancillary product providers to offer a complete and seamless travel experience for customers. Parly leverages the power of large language models to generate natural and engaging content that matches the user's preferences, context, and intent, as well as to integrate ancillary products into the conversational AI flow. Parly is a platform that aims to revolutionize the travel and tourism industry with conversational AI.
Transforming Crew Control Operations
In Large Enterprises with
Amazon Connect and Conversational AI
Ryanair’s commitment to elevating operational efficiency spurred a pivotal redesign of its business processes. Built on top of Cation's 100% AWS Native Parly Platform, the agile and effective implementation within a mere 4 weeks stands as a testament to the collaborative efforts between Ryanair and Cation
Online Travel Platform Integration
Parly can be embedded as part of the existing travel enterprise solution, supporting:
A substantial number of out-of-the- box CMS integrations including: Zendesk, Salesforce, Remedy, Jira, Servicenow.
Common identity providers (IDP), including Active Directory, Amazon, Google, Facebook, Twitter, OpenID Connect.
Existing OTP’s including Navataire and Sabre.
Custom integrations can be created when an application or service unique to your business is not available as an existing partner or out-of-the-box integration.
Parly, A Complete Communications Journey
Parly manages customer journeys from start to finish, in any channel and any language within the higher education domain.
Parly Assist
Parly Assist delivers outstanding, natural responses to customer interactions of all types, in whichever channel your customers want to use. It automatically learns over time to become a domain expert, and continually improves the responses it delivers. Parly integrates with travel systems for a seamless end to end customer journey.
Parly Engage
Parly Engage is an integrated platform that delivers live interactions from every channel to agents within a single UI, while integrating with travel systems for simplified end to end execution.
Domain experts are no longer limited to responding on a single channel, but can instead deliver great experiences to all.