Parly In Higher Education
Start Strong
To attract and drive success for students, higher education institutions must provide a responsive, social community to address student needs across administrative, academic, social and living functions.
Student Retention Rate (US)
Barriers To Student Success
Higher education is a daunting new beginning, students can face a number of challenges in navigating their new world.
Campus websites can lead to more questions than answers
Students do not take advantage of on-campus services, in some cases this is due to worries about being labelled by peers
Keeping information current is challenging
Interaction is required 24x7 but office hours are generally 9-to-5
College terminology can be difficult to interpret & first generation students are least equipped to understand the jargon
Students may not know who to ask for help and they prefer to ask “a machine” that will not judge them
Answers come from across campus, resulting in countless transfers between departments
Students often won’t ask follow up questions as they don’t want to say that they don’t understand
New Demographics – Instant response, Chatbots, Social & Livechat
Studies show that Gen Z are happy to ask a “machine” hundreds of questions with no embarrassment. 74 percent of Gen Z admit that communicating in person or by phone doesn’t come naturally to them. Gen Z users have proven to be early adopters of the faster, simpler, and more engaging messaging communication channels offered by conversational bots.
Social Media Usage By Generation Z
Parly, A Complete Communications Journey
Parly manages customer journeys from start to finish, in any channel and any language within the higher education domain.
Parly Assist
Parly Assist delivers outstanding, natural responses to customer interactions of all types, in whichever channel your customers want to use. It automatically learns over time to become a domain expert, and continually improves the responses it delivers. Parly integrates with campus systems for a higher degree of completion of student needs.
Parly Engage
Parly Engage is an integrated platform that delivers live interactions from every channel to agents within a single UI, while integrating with campus systems for simplified end to end execution.
Domain experts are no longer limited to responding on a single channel, but can instead deliver great experiences to all.