Cation Consulting, An AWS Contact Centre Intelligence Partner

Jan 12-2021 : AWS Announces the global expansion of AWS CCI Solutions with Cation Consulting as a CCI Partner

Extract, See Full Article at https://aws.amazon.com/blogs/machine-learning/aws-announces-the-global-expansion-of-aws-cci-solutions/

AWS announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network.

AWS CCI solutions use a combination of AWS AI-powered services for text-to-speech, translation, intelligent search, conversational AI, transcription, and language comprehension capabilities.

Multiple customers already benefit from an improved customer experience and reduced operational costs as a result of using AWS CCI solutions through AWS Partners.

Cation Consulting is an AWS consulting partner focused on delivering robust, conversational AI experiences to customers. Alan Kiernan, the co-founder and CTO at Cation Consulting says, “At Cation Consulting, we provide customers with conversational AI and self-service experiences that allow them to significantly reduce customer support costs while improving the customer experience. AWS Contact Center Intelligence enables us to move quickly and scale seamlessly with customers such as Ryanair, the largest airline in Europe. The Ryanair chatbot has handled millions of customer enquiries per year as a trusted extension of the Ryanair’s customer care team. We are excited to leverage Amazon Lex’s recent expansion into European languages and design virtual agents who can resolve customer issues quickly and improve customer service ratings.”